Do you accept new patients, and how soon can I get an appointment?−
Yes, we're accepting new patients — most requests are scheduled within 3–5 business days, with same-day slots available for urgent needs.
How far in advance should I book, and what's your cancellation policy?+
We recommend booking 1–2 weeks ahead for weekends. Cancellations need 24 hours' notice to avoid a fee.
If I switch to you, will there be a lapse in my coverage?+
No — we coordinate the transition directly with your new carrier so your coverage stays active with zero gap.
Do you provide free estimates, and is there a call-out fee?+
Yes, estimates are always free. There's no call-out fee unless you decide not to move forward with the work.
Do you offer a free initial consultation?+
Yes, the first consultation is free and confidential — we'll walk through your situation and outline your options before any fees apply.
How long does it typically take to close on a home?+
Most transactions close in 30–45 days, though we can move faster for cash buyers or slower for financing contingencies.
Do you offer a loaner vehicle while my car is being repaired?+
Yes, loaner vehicles are available for most repairs — just let us know when you book so we can reserve one.
What's your typical turnaround time for a project?+
Most projects are delivered within 5–10 business days depending on scope — rush delivery is available for an added fee.
Do you offer custom pricing for larger teams or ongoing contracts?+
Yes, we offer volume discounts and custom contracts for teams of 10+ or long-term engagements — reach out for a tailored quote.
What's your return and exchange policy?+
Unused items can be returned or exchanged within 30 days with a receipt, no questions asked.
Do you offer a trial lesson before I commit to a package?+
Yes, we offer one free trial lesson so you can make sure it's the right fit before enrolling.
Is the property pet-friendly, and is there an additional fee?+
Yes, we welcome pets under 50 lbs for a one-time $75 cleaning fee — just let us know when booking.
